Overview

Conducted usability testing and research of Jazz Cash, a Fintech app that has 10 million users.

My Role

Uncover user behaviors, needs, and motivations to revamp the features with a more intuitive and enjoyable user experience and interface design. Using qualitative and quantitative methods, my team conducted comprehensive research in the Jazz Empathy Lab and further share the insights with the stakeholders.

An in-depth case study of this app is unavailable to protect the confidentiality of the project.